Zendesk vs Intercom: Which is better?
Intercom vs Zendesk: Comparing features, integrations, and pricing Chatbots are automated customer support tools that can assist with low-level ticket triage and ticket routing in real-time. How easy it is to program a chatbot and how effective a chatbot is at assisting human reps is an important factor for this category. Zendesk wins the major […]
Customer service automation: Advantages and examples
Customer Service Automation: Full Guide Benefits & Features With automated workflows, AaaS tools are capable of guiding shoppers through the customer journey. They can send out proactive messages to prevent cart abandonment, detect buying intent, and even craft personalized product recommendations in the form of interactive carousels. Manually collecting your shoppers’ comments and complaints is […]